Refund policy

Right of Withdrawal & Returns

In addition to the statutory right of withdrawal under applicable consumer protection laws, Movelio voluntarily offers a 30-day open purchase for private consumers.

As a private consumer, you may withdraw from your purchase and return the product within 30 days from the date you received the item, provided that the product is returned in its original packaging, properly packed, and not used beyond what is necessary to establish the nature, characteristics, and functioning of the product.

How to return a product

To exercise your right of withdrawal, please contact us at contact@movelio.com to receive return instructions before sending the product back.

The customer is responsible for return shipping costs, unless the return is due to an error or defect on the part of Movelio (such as an incorrect or defective item).

Once the returned product has been received and approved, the refund will be issued using the same payment method used for the purchase. Refunds are processed without undue delay and no later than 14 days after we have received the returned item or valid proof that the item has been sent back.

Processing time may vary depending on the payment provider and bank.

Norway and Sweden
For returns within Norway, a flat return fee of 199 NOK will be deducted from the refund to cover return shipping costs.
If the return is due to an error or defect on the part of Movelio (such as an incorrect or defective item), return shipping costs will be covered by Movelio.

International Orders (DAP – Delivered At Place)

All orders shipped outside Norway and Sweden are handled on a Delivered At Place (DAP) basis, including but not limited to the United Kingdom, Switzerland, Spain, Netherlands, Italy, Germany, France, Finland, Denmark, Belgium, Austria, United Arab Emirates, Saudi Arabia, Qatar, Kuwait, and Israel.

This means:

  • Shipping is paid at checkout
  • Import VAT, customs duties, and carrier handling fees are not included and must be paid by the customer upon delivery
  • Customers are responsible for ensuring that the shipment can be cleared through customs in their country

If a shipment is:

  • Refused
  • Not collected
  • Returned due to unpaid import charges

any of the following may be deducted from the refund:

  • Return shipping costs
  • Customs charges
  • Carrier handling fees
  • Original outbound shipping costs

This applies even if the order originally qualified for free shipping.
These costs are non-refundable.

    For returns (international orders):

    • Customers are responsible for return shipping costs in cases of change of mind or use of the right of withdrawal
    • If the return is due to an error or defect (e.g. incorrect or defective item), Movelio will cover return shipping costs

    Where appropriate, Movelio may offer to send replacement or spare parts instead of requiring a full product return, in order to avoid unnecessary costs and delays.

    Withdrawal before shipment

    If the customer withdraws from the purchase before the product has been shipped, the full amount will be refunded without undue delay and no later than 14 days after we have received notice of withdrawal.

    The refund will be made using the same payment method originally used, and processing times may vary depending on the payment provider and bank.

    Business customers

    The right of withdrawal and 30-day open purchase apply only to private consumers.

    For purchases made by businesses, organizations, or other professional entities (B2B), no right of withdrawal applies unless explicitly agreed in writing in advance.