Refund policy

Right of Withdrawal & Returns

In addition to any statutory right of withdrawal under applicable consumer protection laws, Movelio voluntarily offers a 30-day open purchase period for private consumers.

If you are a private consumer, you may notify us that you wish to withdraw from your purchase within 30 days of receiving the product.

Please pack the product securely for return. We recommend using the original packaging where available. If the product has been handled beyond what is necessary to establish its nature, characteristics and functioning, you may be responsible for any resulting diminished value, as permitted by applicable law.

How to return a product

To exercise your right of withdrawal, please contact us at contact@movelio.com to receive return instructions before sending the product back.

For returns due to a change of mind or the exercise of the right of withdrawal, the customer is responsible for return shipping costs. If your product is faulty, damaged or incorrect, please see Faulty, damaged or incorrect products below.

Refunds will be made using the same payment method used for the purchase. We will process the refund without undue delay and in accordance with applicable law. We may withhold the refund until we have received the returned product or valid proof that it has been sent back, whichever occurs first.

Processing times may vary depending on the payment provider and bank.

Returns from Norway

For returns due to a change of mind or the exercise of the right of withdrawal within Norway, a flat return fee of 199 NOK will be deducted from the refund to cover return shipping costs.

Returns from Sweden and Germany

For returns due to a change of mind or the exercise of the right of withdrawal from Sweden or Germany, the customer is responsible for the return shipping cost. Please contact us before returning the product for instructions and information about the return cost.

International orders and returns

Shipping terms, import VAT, customs duties and other import charges depend on the destination. Please see our Shipping Policy for information about your country.

For returns due to a change of mind or the exercise of the right of withdrawal from countries outside Norway, the customer is responsible for return shipping costs. Please contact us before returning the product for instructions and information about the return cost.

Faulty, damaged or incorrect products

If your product arrives damaged, has a defect or is incorrect, please contact us at contact@movelio.com before returning it. We will assess the issue and discuss an appropriate solution with you.

Depending on the circumstances, a solution may include sending a replacement part, arranging a repair or replacing the product. This may resolve the issue without requiring the entire product to be returned.

If a return is necessary to resolve an issue for which Movelio is responsible, Movelio will cover the necessary return shipping costs. Any remedy will be provided in accordance with applicable law and without affecting your statutory rights.

Uncollected or refused shipments

If a shipment is not collected or is refused and is returned to us, please contact us so we can discuss the next steps.

Where permitted by applicable law and the terms communicated before purchase, reasonable costs resulting from the return may be deducted from a refund. These may include return shipping and carrier handling costs.

This does not limit any statutory consumer rights, including the right of withdrawal where applicable.

Withdrawal before shipment

If a private consumer withdraws from a purchase before the product has been shipped, the full amount will be refunded without undue delay and no later than 14 days after we receive notice of withdrawal.

The refund will be made using the same payment method used for the purchase. Processing times may vary depending on the payment provider and bank.

Business customers

The statutory consumer right of withdrawal and Movelio’s voluntary 30-day open purchase period apply to private consumers only.

For purchases made by businesses, organisations or other professional entities, no right of withdrawal or 30-day open purchase applies unless expressly agreed in writing in advance.

This does not affect any rights a business customer may have under applicable law or the agreed warranty terms.